Reference

Terms and Conditions for Your japri toto Account

These terms set out what you agree to when you open and use your account with us. Access to our lobby — including slots, live casino tables, and sports markets — depends on your location and whether local law permits it.

Account eligibility appliesDANA, OVO, GoPay transactions coveredSubject to local lawApplies to all devicesUpdated when policy changes
japri toto Terms and Conditions for Your japri toto Account
TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team is available around the clock. You can reach us through live chat directly from the lobby, or via email for written correspondence. Players in Bandung and Medan use the same contact paths — there is no regional queue.

Team online

Live Chat

Open the chat icon from any page in the lobby. Our team responds around the clock for account and terms queries.

Email Support

Send your question or formal concern to our support address. We aim to respond within one business day for terms-related correspondence.

Account Help Centre

Check the help section of your account for answers to common terms questions, wallet verification steps, and account access procedures.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security is handled through a combination of OTP verification on login, session monitoring, and wallet confirmation steps before any withdrawal is processed. We retain transaction data for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of the data we hold by contacting support through live chat or email. Cookie usage on our platform is limited to session management and basic analytics — no third-party advertising cookies are placed without disclosure. If you want to update your registered details or request account closure, the process starts from your account settings page.

OTP Login Verification

Every login triggers a one-time code sent to your registered contact. This step cannot be bypassed and applies on both mobile and desktop access.

Withdrawal Verification

Before any OVO or GoPay withdrawal is processed, we confirm the destination wallet matches your verified account details. This protects against unauthorised transfers.

Data Retention and Access

We keep your transaction and account records for as long as required. Contact support to request a copy of your data or to ask about our retention schedule.

Cookie and Session Policy

Session cookies keep you logged in during play. We do not use third-party advertising trackers without telling you. You can clear cookies from your browser settings at any time.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, live chat is the fastest way to get a direct answer.

These terms apply to anyone who opens an account on japri toto. By registering, you confirm you have read them and that using this service is lawful in your region.

Yes. We update these terms when our services change or when regulations require it. We will notify you of material changes, and continued account use means you accept the update.

Breaches — such as operating multiple accounts or sharing login credentials — may result in account suspension or permanent closure. We review each case before taking action.

Contact our support team via live chat or email and ask for a data summary. We will respond within a reasonable timeframe and provide records tied to your verified account.

The same terms apply to all wallet transactions. Each payment method follows the same verification and logging process; no wallet type receives different treatment under this policy.

Account closure requests start from your account settings page. If you need help completing the process, our support team can walk you through each step via live chat.